Strategies for Improving the Quality of Public Services in High School Schools in Minahasa District
DOI:
https://doi.org/10.55927/jeda.v5i2.16Keywords:
Public Services, Service Quality, Strategy, Educational Staff, Schools.Abstract
This study aims to analyze strategies for improving the quality of public services by Educators and Education Personnel (PTK) in Senior High Schools in Minahasa Regency. This study uses a qualitative approach with a descriptive type. The research location was conducted in three schools, namely SMA Negeri 2 Tompaso, SMA Negeri 2 Langowan, and SMA Negeri 2 Tondano. Data were obtained through observation, in-depth interviews, and documentation, with data analysis techniques using the Miles and Huberman interactive model that includes data reduction, data presentation, and drawing conclusions. The results of the study indicate that the service mechanism in schools has basically been running quite well and is structured, but there are still obstacles in implementation, such as dependence on the principal for document approval, lack of completeness of files from the community, and suboptimal socialization of procedures. This study indicates that the quality of public services in high schools in Minahasa Regency is suboptimal, requiring improvement strategies through improving service mechanisms, strengthening facilities and infrastructure, and enhancing the competence and professionalism of PTK.
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